Uncommon Sense

August 27, 2024

PayPal Resolution Process Totally Useless

Filed under: Business,Culture,Uncategorized — Steve Ruis @ 9:25 am
Tags: ,

I am posting this here because none of the buttons labeled “Give Us Feedback” on the pages of my case did anything but blink when clicked.

I complained to PayPal that a software company sold me software, which they claimed was compatible with Windows 11, but when I downloaded their installer, it stopped just after it started, telling me this package was not compatible with Windows 11. I tried their help center, I went looking on their website for the Windows 11 compatible version (no luck), I even did an Internet search to see if others had the same problem (they did). This is a company I had trusted for decades, so I sent in a complaint and got <cricket, cricket, cricket> from them.

So, I opened up a case with PayPal to have them get my money back. They closed that case today . . . denied because the product had been delivered to me.

I very carefully explained in the original complaint that the problem was not that I hadn’t received the “purchase,” but that it wasn’t as described and couldn’t even be installed.

Worthless, worthless.

And, as mentioned above, I couldn’t challenge their closure of my case, nor could I give them feedback, so “Fuck You, PayPal, Fuck You.”

Now I feel better, not forty bucks better, but better.

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